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Terms & Conditions

Please take the time to read these Terms & Conditions carefully. By booking a service you agree to be bound by these terms.

1: Prices

All prices are subject to change. We will give existing customers not less than 14 days notice of any change in price.

2: Payment

Payment is due on completion of the service, unless alternative arrangements have been agreed with us. Payment can be made by cash, cheque or bank transfer 

3: Cancellations

Please give us as much notice as possible if you need to cancel a scheduled service. If a service is cancelled within 24 hours of its scheduled date we reserve the right to charge a cancellation fee up to a maximum of 50% of the quoted fee.       
Payment in full may be due for any visit which is cancelled on the day of the clean, including any visit where the cleaners are unable to gain access to a property or where they are unable to carry out their duties because of hazardous conditions.
Where your regular visit falls on a bank or public holiday – and we are not working that day - we will do our best to rearrange your visit for a mutually satisfactory time.

4: Our Guarantee

We guarantee all our work: if you are not satisfied with the service, you have received please contact us by telephone or email. We will gladly return and re-clean any areas in question free of charge. If you are still not satisfied, we will immediately refund our charges for the affected area(s)
This guarantee is only applicable provided
(A) you have complied with the obligations incumbent upon you under these terms and conditions;
(B) you have notified us of your concerns or email within 24 hours of the completion of the service and
(C) you allow our staff access to your property within 48 hours in order to re-clean any affected area.  

5: Appointment Times

We cannot guarantee exact arrival times for any visit. If required, we will give you an indication of when to expect the cleaners and advise you if there is likely to be any undue delay.

6: Health and Safety

Our staff will not enter any environment or clean any areas they consider unsafe or potentially hazardous to health. In particular staff are under strict instructions not to clean vomit, blood or any similar hazard.

7: Damages

In the event of any damage or breakages you must inform us as soon as possible and in any event within 24 hours of the relevant visit.Our liability shall be limited to the repair or replacement cost of the item in question, taking into account its age and condition.

8: Complaints and Claims

You agree that the making of a complaint or a claim for compensation for damages under Conditions Four or Seven of these terms does not entitle you to withhold payment for services rendered nor are you entitled to any right of set-off.